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Your Technology Partner

Our clients are leaders in their industries, and as a trusted technology partner we offer support, training and ongoing reporting.

Our basic plan, great for customers who need minimal support, training and reporting.

  • 12-month product warranty
  • 5 hours customer support

Our basic plan plus extended warranty, live engineer support and annual network reporting.

  • 24-month product warranty
  • Live engineer support Monday-Friday during business hours (phone, chat, remote access)
  • Online tickets for resolution tracking
  • Proactive service alerts
  • Annual network checkup & report

Our basic plan plus extended warranty, 24/7 live engineer support, annual on-site visit, quarterly reporting, cybersecurity checks and annual training.

  • 24-month product warranty
  • Advanced warranty replacement of headend equipment
  • Live engineer support 27/4, 365 days a year (phone, chat, remote access)
  • Mission-critical response time 1 hour
  • Annual on-site visit
  • Quarterly network checkup & report
  • Annual cybersecuritycheckup & report
  • Annual training webinar
Ă€ la carte

Additional support and services that can be added to any of our customer support plans.

  • Time-shifting: Customer support in a different time zone
  • Weekend coverage
  • Customer Support pack: 1-day or 3-day
  • Extended warranty per year
Advanced self-support
  • Autobuilder (rebuild hard drives in the cloud or on dedicated hardware)
  • Training: setting up a repair depot
Professional Services
  • Custom engineering
  • Cybersecurity expertise
    • Checkup/Threat analysis
    • Remediation Services/Consulting
    • Monitoring (with partner DataPath)
  • Training programs